FastTrack Security Guide
Use this guide to get your network settings setup for FastTrack.
Network Setup
Infinitus requires the following traffic whitelisted in your network setup in order to use FastTrack. This will ensure you can access our web portal and backend services to access your data on our platform. This is required for all operators who plan to use the product (both onshore and offshore).
Type of traffic | Values | Reason |
Web portal urls | Used to access our customer portal and backend api services. | |
Web portal ports | TCP port 443 and 7881 | Used for data traffic to and from our portal and our backend services. |
RTP/Media ports | UDP ports 10000 - 60000 | Used for audio traffic to and from our portal and voice provider. |
Voice provider subnets |
| Used for seamless communication with our voice provider. |
Authentication Providers
Infinitus FastTrack provides the following authentication options for signing in.
Option | Details |
Sign in with Google | OAuth/SSO option to let users sign in with their corporate Google Workspace account. |
Sign in with Microsoft | OAuth/SSO option to let users sign in with their corporate Microsoft Azure AD account. |
Sign in with SAML | SSO option to sign in with SAML. Note: we currently only support SP (service provider) initiated flow. |
Sign in with magic link | Passwordless option to let users have a magic sign in link sent to their email which they can click to sign in. |
Sessions
When users sign into our web portal, we will issue an ID token (JWT) which expires after 1 hour and a refresh token to automatically update the ID token. Each new tab/window will require users to re-authenticate. After 8 hours of inactivity we will automatically sign the user out.
Roles and Permissions
Infinitus FastTrack uses an RBAC (role based access control) system to manage permissions in our web portal. When users are invited to your org in the portal, they are assigned one or more roles which determine the level of access they have. Org admins can create and assign roles to members of their org within the portal to configure the level of access users should have in your org.
Browser Requirements
Infinitus FastTrack is currently compatible with Chrome and Edge browsers only.
Configuring SAML
We currently only support a service-provider initiated SAML flow.
In order to setup SAML for authentication we will need the following information:
List of email domain(s) for logins (e.g. http://company.com)
Certificate (Must start with "-----BEGIN CERTIFICATE-----", and end with "-----END CERTIFICATE-----".)
Entity id (usually a url)
SSO URL
You will likely need to configure the following in your system:
Our entity ID: https://customer.infinitusai.com
Our callback URL: https://customer.infinitusai.com/__/auth/handler
Once the SAML connection is setup you can sign in at https://customer.infinitusai.com/login/saml